Senior BMC Helix Solution Architect

About the Role

We are looking for an experienced Senior BMC Helix Solution Architect to lead the design and evolution of enterprise Service Management solutions built on the BMC Helix platform. In this role, you will work closely with architects, developers, and business stakeholders to design scalable, secure, and maintainable solutions that support both business and IT operations.

You will play a key role in defining solution architecture, integrations, workflows, automation, and reporting while ensuring the platform remains aligned with enterprise architecture principles and long-term modernization goals.

Key Responsibilities

• Design end-to-end BMC Helix solutions, including architecture, data flows, integrations, and operational processes.
• Define how BMC Helix ITSM, Digital Workplace (DWP), Business Workflows (BWF), Innovation Suite, and TrueSight Service Orchestrator (TSO) work together to support business and IT4IT use cases.
• Design operational and management dashboards using Helix Dashboards.
• Design and document integrations between BMC Helix and surrounding enterprise systems, including DevOps platforms and other business applications.
• Evaluate implementation approaches and recommend solutions that maximize standard platform capabilities while minimizing unnecessary customization.
• Ensure solution designs comply with enterprise architecture, security, and platform governance principles.
• Support development teams throughout implementation by providing architectural guidance and clarifying solution designs.
• Contribute to platform modernization, scalability, and long-term maintainability.

Required Qualifications

• Proven experience designing enterprise solutions on ITSM or Service Operations platforms.
• Strong knowledge of BMC Helix Digital Workplace (DWP), including service catalogs and request experience design.
• Experience with BMC Helix Business Workflows (BWF) and case management process design.
• Hands-on experience with BMC Helix ITSM / Remedy.
• Experience with Helix Innovation Suite, including data models, workflows, expressions, and platform extensibility.
• Experience with TrueSight Service Orchestrator (TSO) or similar orchestration and automation frameworks.
• Strong understanding of API-based integrations and enterprise integration patterns.
• Experience designing solutions involving CMDB and service modeling.
• Experience with low-code platforms or workflow-based automation within ITSM environments.
• Excellent analytical skills with the ability to challenge requirements and propose simple, scalable, out-of-the-box solutions.
• Strong documentation and communication skills.
• Ability to collaborate effectively with architects, engineers, product owners, and business stakeholders.
• Fluent in English, both written and spoken.

Preferred Experience

• Experience working in large enterprise or multinational environments.
• Knowledge of ITIL and modern Service Management practices.
• Experience supporting digital transformation or platform modernization initiatives.

What We Offer

• Opportunity to work on large-scale enterprise transformation initiatives.
• Collaborative and highly skilled architecture and engineering teams.
• A challenging role with significant influence on the future of the BMC Helix platform.
• Competitive compensation and opportunities for professional growth.

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