Order Customer Collaboration Specialist

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

More about this role

What you need to know about this position:

• The role requires daily interaction with customers and internal stakeholders – communication skills are essential
• The work is fast-paced and requires the ability to prioritize and manage multiple tasks simultaneously
• Data-driven decision making is a core part of the role – you should be comfortable working with numbers, reports and systems
• The role demands independent problem-solving skills, but also close collaboration with cross-functional teams
• The customer portfolio includes strategically important accounts that require reliability and consistency

What extra ingredients you will bring:

• Ability to build trustworthy and long-lasting customer relationships.
• Natural curiosity and a genuine desire to understand the customer's business in depth.
• Solution-oriented mindset – you see challenges as opportunities.
• Ability to communicate complex matters clearly and understandably.
• Digital fluency – you adopt new tools and systems quickly.
• Precision and conscientiousness combined with an agile way of working.

Education / Certifications:

• Relevant Bachelor / University degree (e.g., Business Administration, Logistics, Supply Chain Management, or equivalent)
• SAP certification is an advantage
• MS Office (especially Excel) and BI are considered a plus
• Additional training in customer service, supply chain, or data analytics is a bonus

Job specific requirements:

• Minimum 2–3 years of experience in customer service or account management, preferably in the FMCG industry
• Fluent in Swedish and English (written and verbal); additional languages are an asset
• Strong SAP proficiency (order management, reporting)
• Advanced Excel skills (pivot tables, formulas, data analysis)
• Experience with KPI reporting and root-cause analysis
• Ability to work under pressure and meet deadlines
• Willingness to travel for customer meetings when required

Travel requirements:

• Willingness to travel for customer meetings when required
• Internal meetings

Work schedule: 100%.

Please note this is a temporary position, open between 1 August 2026 and 31 March 2028.