Global Service Desk Specialist

At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development.

You will join a global service desk that keeps everyday IT running for users across an international enterprise environment. The role combines hands-on support with technical depth: you will solve incidents and requests remotely, support users through phone and chat, and step in on more complex issues when escalation is needed.

You will work in a high-volume support setup where service quality, clear communication, and continuous improvement matter. Alongside daily ticket handling, you will help improve processes, contribute to shift-left initiatives, and use your technical knowledge to strengthen the overall support experience. This is a strong opportunity if you enjoy both advanced troubleshooting and influencing how support is delivered.

• You will resolve incidents and service requests through phone, webchat, and remote support tools.
• You will take ownership of tickets and work toward SLA and quality targets.
• You will follow ITIL-based ways of working across Incident, Request, and Problem Management.
• You will act as an escalation point for more complex technical issues within the global service desk.
• You will troubleshoot and support users in the Microsoft environment, including Windows 10/11, O365, Teams, OneDrive, and Exchange.
• You will support user and account administration in Active Directory and work with basic Azure AD or Entra ID tasks.
• You will investigate connectivity issues such as VPN, DNS, and related network problems.
• You will help monitor, test, and improve support tools and ways of working.
• You will contribute to continuous improvement and shift-left activities that make support faster and smarter.
• You will help maintain a high level of end-user satisfaction through clear communication and structured follow-up.

• Excellent spoken and written Swedish, English, and Spanish.
• Strong hands-on experience in the Microsoft ecosystem, including Windows 10/11, O365, Teams, OneDrive, and Exchange.
• Experience with Active Directory, including user and account management and permissions.
• Knowledge of Azure AD or Entra ID basics.
• Understanding of network fundamentals such as VPN, DNS, and connectivity troubleshooting.
• Ability to perform advanced troubleshooting through remote support tools.
• Basic understanding of endpoint management tools such as Intune or SCCM.
• Experience troubleshooting hardware and user devices.
• Experience with ITSM tools.
• Experience from a global support environment and the ability to handle technical escalations independently.

• Experience with ServiceNow.
• Knowledge of SAP systems.

• Permanent employment at Avaron AB
• Occupational pension
• Wellness allowance of SEK 5,000 per year

Selections are made on an ongoing basis – apply as soon as you can.