Customer Service Representative

At Nouryon, our global team takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.

We are looking for a Customer Service Representative who takes ownership of the full customer journey, builds lasting relationships, and ensures a smooth experience from order to invoice — to join our team. Does that sound like you?

About the job

You will be the main point of contact for a dedicated group of customers, ensuring their needs are met with professionalism and care. Working closely with Sales, Production, Planning and Logistics, you will play a key role in delivering a seamless customer experience.

In your future role as Customer Service Representative you will

• Take ownership of the full order-to-invoice process for your own group of customers and business area.

• Be the main contact person for your customers, handling their orders, questions and requests, and making sure their voice is heard internally.

• Work closely with our Sales, Production, Planning and Logistics teams to secure smooth deliveries and a positive customer experience.

• Be part of a supportive Business Line team, where you also help colleagues as a backup when needed.

We believe you bring

• University education or equivalent in sales, trade, administration or logistics/distribution — or experience in a similar role, for example in a travel agency, transport/logistics company or other customer-focused business.

• Good IT skills and experience with order-entry or booking systems.

• Fluent written and spoken English.

Great if you have

• Knowledge of SAP or another ERP system.

• Experience with CRM tools such as Salesforce or Microsoft Dynamics 365.

We believe you are...

• Customer-focused and social, and you enjoy building trust and long-term relationships.

• Confident in your skills and take pride in delivering high-quality work.

• Well-organized, efficient and able to prioritize when you have many tasks at the same time.

• Comfortable in commercial communication and can express yourself clearly and professionally in all customer contacts.

We offer you

At Nouryon, we provide a great job and friendly coworkers, plus benefits in addition to salary. Our collective agreement is with IKEM. Plus, we offer unilateral perks, such as bonus, reduced hours, health care allowance, lunch allowance, and more.

Have we got your interest?

This is a permanent position reporting to Customer Service Team Lead and based in our Gamlestaden office in Gothenburg.

Please apply via our online recruitment system. We will not accept applications via e-mail. Once it’s with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/

We look forward to receiving your application!

As an applicant, you will be subject to a background check before employment. You will receive more information about this later in the recruitment process.

We work actively and systematically with HSE matters to ensure a safe and sustainable working environment for our employees. As an employee, you may therefore be required to undergo drug testing on a random basis. This is part of our commitment to safeguarding the safety and well-being of our staff.

About Nouryon

Explore careers and life at Nouryon

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

Visit our website and follow us on LinkedIn.

Contact

If you have any questions about the recruitment process or your application or need assistance, please contact: Recruiting.SE@Nouryon.com

For union-related questions please contact:

Akademikerklubben: Katarina Risö +46709577427

Unionen: Helene Rosenlund, +46 708 21 18 39

Ledarna: Sanna Backman, +46 709 57 71 03

#WeAreNouryon #GrowWithUs

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.