AGENTFORCE SPECIALIST

ROLE OVERVIEW

The role holder will act as the lead technical authority for Agentforce delivery on the engagement, responsible for the design, configuration, and quality of the AI agent solutions delivered to support the client's operations.

KEY RESPONSIBILITIES

- Act as specialist and principal technical authority for Agentforce implementation and configuration on the client's engagement.

- Design, build, and configure Agentforce agents, flows, and associated system automation to support customer service, billing, and order-management use cases.

- Lead requirements-gathering sessions with client stakeholders across customer service, network operations, and billing functions, translating business needs into agent architecture and solution design.

- Integrate Agentforce solutions with the client's existing CRM’s, billing, and order-management systems as required.

- Own day-to-day technical decision-making for the Agentforce workstream, escalating only material risks or scope changes.

- Ensure agent design and data handling comply with applicable Swedish and EU data protection requirements relevant to customer data.

- Guide and support any additional colleagues or client-side resources working on the Agentforce workstream.

- Maintain delivery quality, technical documentation, and handover standards throughout the engagement.

- Provide regular status reporting to the client and to the assigning organisation.

4. SCOPE OF AUTHORITY

As specialist, the role holder holds final technical authority over Agentforce design and configuration decisions within this engagement, subject to the client's governance and change-control processes. Any decision materially affecting engagement scope, cost, or timeline should be escalated to the client engagement lead before implementation.